Frequently Asked
Questions

Frequently Asked
Questions

WHAT IS THE BEST SHIPPING

OPTION FOR ME?

We offer three shipping options;

• DPD Tracked - Available for all Mainland UK postcodes. Once your order have been dispatched they will arrive in 1-2 working days. 

• Local Delivery - Only available for postcodes DA9-12 and ME1-8. Local deliveries are undertaken on a Thursday/Friday evening, the date/time is specified at checkout. Please chose one of our other shipping options if this is not available. 

• Collection - You are welcome to collect from our unit; C4 Laser Quay, Culpeper Close, Rochester, ME2 4HU. All orders must be placed online and you will receive a text/email when your order is ready to collect.

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WHEN WILL I RECEIVE MY ORDER?

Please allow up to 10 working days (this does not include weekends or bank holidays) for dispatch. Once your order has been dispatched please refer to the shipping turnaround times above.

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I WANT TO ORDER FOR A SPECIFIC DATE. CAN I DO THIS?

We will do our very best to accommodate a specific date, please leave the desired date in the notes section at checkout when ordering. 

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WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept both debit/credit card payment as well as payment via PayPal.

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HOW SHOULD I STORE FOR MY ITEMS AND HOW LONG DO THEY LAST?

DEEP DISH COOKIES:

Best served warm. Store in an airtight container 

in a cool, dark place. Consumed within 3-5 days.

THICC NEW YORK STYLE COOKIES:

Store in an airtight container and consume 

within 5-7 days. 

BROWNIES/BLONDIES:

Can either be eaten as they are or warmed up 

in the microwave! Store in an airtight container 

and consume within 7 days.

CAN I FREEZE MY ITEMS?

All our bakes can be frozen for up to 2 months in an air-tight container. Our items can be taken straight from the freezer to the microwave to be eaten warm or leave to thaw at room temperature.

CAN I EAT MY GOODIES WARM?

Absolutely! Place your items in the microwave for 10 second intervals to achieve the desired melting. Or place in the oven couple of minutes at 100C. Just keep an eye on your sweet treats to 

ensure they don’t burn! Best served with ice-cream, cream or even custard!

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I HAVE AN ALLERGY; CAN YOU ACCOMMODATE FOR THIS?

Unfortunately, we can not accommodate any allergies due to all our items being baked within a kitchen that handles nuts, wheat, milk, soya, gluten, and eggs. Although, we do aim to be able to accommodate more dietary requirements as we continue to grow.

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