FREQUENTLY ASKED QUESTIONS
WHAT IS THE BEST SHIPPING OPTION FOR ME?
DPD Tracked - For all Mainland UK postcodes. Once your order has been dispatched (please see advised dispatch turnaround times at checkout) they will arrive within 1-2 working days after dispatch. You will receive a tracking link from DPD once your parcel has been dispatched.
Collection - You are welcome to collect from our production unit (Elle's Bakery, Unit 9 Cuxton House, 1 Cuxton Road, Rochester, ME2 2BT) All orders must be placed online and you will receive a text/email when your order is ready to collect.
WHEN WILL I RECEIVE MY ORDER?
Please allow up to 7 working days (this does not include weekends or bank holidays) for dispatch. Once your order has been dispatched please refer to the shipping turnaround times above.
I WANT TO ORDER FOR A SPECIFIC DATE. CAN I DO THIS?
We will do our very best to accommodate a specific date, please leave the desired date in the notes section at checkout.
HOW SHOULD I STORE MY ITEMS AND HOW LONG DO THEY LAST?
Our items are best kept in their original packaging and stored in an airtight container in a cool, dark place.
Deep Dish Cookies - 3-5 days
Brownies/Blondies - 7 days
Cookie Pies - 7 days
CAN I FREEZE MY ITEMS?
All our bakes can be frozen for up to 3 months in an airtight container. Either leave to thaw at room temperature or leave to thaw for 20 minutes and place into the microwave to eat warm.
CAN I EAT MY BAKES WARM?
Absolutely! Our deep dish cookies and cookie pies are sensational when warmed up paired with ice-cream! Microwave in 10 second intervals. Just keep an eye on your sweet treats to ensure they don't burn. Best served with ice-cream, cream or even custard!
I HAVE AN ALLERGY; CAN YOU ACCOMMODATE FOR THIS?
Unfortunately, we can not accommodate for any allergies due to all our items being baked within a kitchen that handles nuts, wheat (gluten), milk, soya and eggs.