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FREQUENTLY ASKED QUESTIONS:

WHAT IS THE BEST SHIPPING OPTION FOR ME?

We offer three shipping options;

  • DPD Tracked - Available for all Mainland UK postcodes. Once your order have been dispatched they will arrive in 1-2 working days. 

  • Local Delivery - Only available for postcodes DA9-12 and ME1-8. Local deliveries are undertaken in the evening, the date/time is specified at checkout. We only offer this service alternative weeks, please chose one of our other shipping options if this is not available. 

  • Collection - You are welcome to collect from our unit; C4 Laser Quay, Culpeper Close, Rochester, ME2 4HU. All orders must be placed online and you will receive a text/email when your order is ready to collect.

WHEN WILL I RECEIVE MY ORDER?

Please allow up to 10 working days (this does not include weekends or bank holidays) for dispatch. Once your order has been dispatched please refer to the shipping turnaround times above.

I WANT TO ORDER FOR A SPECIFIC DATE. CAN I DO THIS?

We will do our very best to accommodate a specific date, please leave the desired date in the notes section at checkout when ordering. 

I HAVE AN ALLERGY; CAN YOU ACCOMMODATE FOR THIS?

Unfortunately, we can not accommodate any allergies due to all our items being baked within a kitchen that handles nuts, wheat, milk, soya, gluten, and eggs. Although, we do aim to be able to accommodate more dietary requirements as we continue to grow.