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FREQUENTLY ASKED QUESTIONS:

EVERYTHING IS OUT OF STOCK?

We restock every Sunday at 12pm. There are three delivered options; DPD Delivery, Local Delivery, and Collection. We recommend setting an alarm for the above restock times as stock sells quickly. 

We would also recommend following our social media on Instagram and Facebook to keep up to date with the restock times and other information. 

HOW LONG FOR ORDERING WILL I RECIEVE MY GOODIES?

We dispatch every day Mon-Thur via DPD Next Day, with all our products being made the day of dispatch. Please allow up to 5 working days (this does not include weekends or bank holidays) for dispatch. Collections are usually ready on a Wednesday/Thursday however please lookout for an email and/or text with the collection day and time.

I WANT TO ORDER A BOX OF GOODIES FOR A SPECIFIC DATE. CAN I DO THIS?

Please fill out a request form via our birthday box page and we will always try our best to accommodate this. We ideally require 7-10 days before the desired date.

I HAVE AN ALLERGY; CAN YOU ACCOMMODATE FOR THIS?

I'm afraid we can not accommodate any allergies at the moment due to everything being baked within a kitchen that handles nuts, wheat, milk, soya, gluten, and eggs. Although, we do aim to be able to accommodate more dietary requirements when we expand into a large premise. 

I AM LOCAL; CAN I COLLECT?

Due to COVID-19, we are currently operating a contact-free delivery service. We require up to 5 working days for the order to be ready for collection. You will receive an email and text when your order is ready to be collected.

The collection address is:

Elle's Bakery LTD

C4 Laser Quay

Culpeper Close

Rochester

ME2 4HU

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